1.Understand customer's material requirement planning, new project introduction, continuity of supply, field service support, reporting etc; 了解客戶的材料需求計劃、新項目介紹、供應的連續性，現場服務支持、報告等； 2.Take charge of customer orders including any new orders, sales order changes etc., reply customers’ inquiries in time,release shipment requirement, daily communication with customers; 負責客戶訂單，包括任何新訂單、銷售訂單變更等，及時回復客戶的詢問，發布裝運要求，與客戶進行日常溝通； 3.Expedite material supply through PO monitoring,to make sure that goods delivered on time; 通過監控訂單加快材料供應，確保貨物按時交付； 4.Coordinate sample submission with sample team and engineering team, and follow up sample approval status with customers and sales person; 與樣品團隊和工程團隊協調樣品提交，并跟進樣品客戶和銷售人員的批準狀態； 5.Work with Logistic department about shipment arrangement; 與物流部門合作安排裝運； 6.Deal with customers’ complaints about delivery, quality and other issues, and assist manufacturing and quality to optimize productivity and cost effectiveness. 處理客戶對交貨、質量和其他問題的投訴，并協助優化生產力和成本效益； 7.Assist customer satisfaction survey, and pass customers' expectation to internal departments, to improve continually customers' satisfaction. 協助客戶滿意度調查，并將客戶的期望傳遞給內部部門，以不斷提高客戶滿意度； 8.Assist buyers to release forecast to vendors for key project, and assist sourcing department in material cost reduction. 協助物料采購員向供應商發布關鍵項目的預測，并協助采購部門進行材料成本降低； 9.Assist management team to achieve sales forecast and order booking; 協助管理團隊實現銷售預測和訂單預訂； 10. Work with Finance AR team for any payment issue at customer site. 與財務應收賬款團隊協作處理客戶的付款問題。 任職資格： Requirement: 1.Bachelor's degree or above; 大學本科以上學歷； 2. 2 years experience in customer service in electronic manufacturing field; 2年電子制造領域客戶服務經驗； 3. Proficiency in English listening,speaking and writing. 英語聽說讀寫熟練； 4. Have a working knowledge of personal computer, especially for Microsoft office software. 熟練掌握電腦操作，尤其是辦公軟件。