崗位職責： 1. 業務啟動前與銷售做好客戶交接 Make customer handover with sales before business start-up 2. BU需求對接，并按時完成交付計劃 Docking BU requirements and completing the delivery plan on time 3. 與墨西哥BU及國內BU，完成貨物端到端全程跟蹤和訂單交付 Complete end-to-end tracking of goods and order delivery with Mexico BU and domestic BU 4. 墨西哥異常與BU溝通處理，并做好服務，提升滿意度 Communicated and dealt with Mexico anomalies with BU, and provided good services to improve satisfaction 5. 根據全程交付各環節，提出運營優化方案，協同運營處完善運營流程 Proposed the operation optimization plan according to the whole delivery process, and cooperated with the operation department to improve the operation process 任職要求： 1. 有物流知識基礎，客服工作經驗1年以上； 2. 熟練操作Office 軟件； 3.有良好的溝通能力，責任心強，有團隊協作能力； 4. 掌握西班牙語，可進行日常西語交流（必備條件）。