1. Should demonstrate good communication and interpersonal skills Must have sound troubleshooting knowledge of Operating systems (MS-Win 7 &,10 &Mac Book) 2.Should have sound knowledge of Email clients MS Outlook\Office365\Lotus Notes. 3.Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting. 4.Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc. 5.Ensure desktop support internal processes and procedure are adhered to. 6.Manage incidents/service requests assigned to them till resolution/execution 7.Handle end user’s escalation effectively and involve DSS lead accordingly 8.Route assign tickets to appropriate support group if necessary Identifying and escalating high priority, high severity issues. 9.Updating pending tickets with timely, precise and accurate updates. 10.Following up with end users, if necessary, for closure of pending tickets. 11.Following up with support groups, if necessary, for closure of pending tickets. 12.Creating and uploading knowledge article in knowledgement. 13.Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule 15.Provide support to power users (Band6 & above) locally and remotely and resolve all issues on high priority. 16.Participate in create SIPs.